We offer a money back guarantee on all of our products. If you are dissatisfied for any reason just send the kit back and we will refund your money in the manner it was received.
Based on Hell Bent Steel’s commitment to its customers’ 100% satisfaction and its confidence in the exceptional quality of its products, Hell Bent Steel offers a thirty (30) day money back satisfaction guarantee on all of its products. If you are dissatisfied with one of our products for any reason, just notify us by calling 877.318.5589 within thirty (30) days after we deliver the product to you.
Item Return Procedures
- In the event that you decide to return a Hell Bent Steel product, you must complete all of the following steps:
- You must notify us of your desire to return the item by calling 877.318.5589 no later than thirty (30) days after receiving the item. During your call, we will provide you with a Return Merchandise Authorization (RMA) number.
- You may then return the product, and we will refund your money in the manner it was received. Restocking fees will apply (up to 20% of purchase price). Original shipping fees are not subject to refunds. Your returned item must include the RMA number, a copy of the original receipt of payment, your name, address and telephone number, and a written explanation of the reason for the return. Failure to include all required information with your return voids this money back guarantee.
- Return the item to: HELL BENT STEEL, INCRETURNS-RMA (YOUR RMA # HERE) 2534 SOUTH 2050 WEST HAVEN, UT 84401
- A refund, less restocking fee, will be issued in the same manner in which payment was received. Once a returned item is received, refunds may take up to 5 business days to process. Once the refund is issued by Hell Bent Steel, processing times will depend on your financial institution.
Please make sure you order the right kit for your vehicle; call or email if you are unsure. If you order the wrong kit or provide us with an undeliverable address, the restocking fee will apply to the returned kit.