Policies

 

Contents

 

  • Hell Bent Steel 100% Satisfaction Guarantee and Return Policy

     

  • Hell Bent Steel Shipping Policy

     

  • Hell Bent Steel Limited Lifetime Warranty

     

  • Hell Bent Steel Privacy Policy

     

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    Hell Bent Steel 100% Satisfaction Guarantee and Return Policy

    We offer a money back guarantee on all of our products. If you are dissatisfied for any reason just send the kit back and we will refund your money in the manner it was received.

     

    Based on Hell Bent Steel’s commitment to its customers’ 100% satisfaction and its confidence in the exceptional quality of its products, Hell Bent Steel offers a thirty (30) day money back satisfaction guarantee on all of its products. If you are dissatisfied with one of our products for any reason, just notify us by calling 877.731.7911 within thirty (30) days after we deliver the product to you.

     

     

    Item Return Procedures.

    In the event that you decide to return a Hell Bent Steel product, you must complete all of the following steps:

     

     

    1. You must notify us of your desire to return the item by calling 877.731.7911 no later than thirty (30) days after receiving the item. During your call, we will provide you with a Return Merchandise Authorization (RMA) number.

    2. You may then return the product, and we will refund your money in the manner it was received. Restocking fees will apply (up to 20% of purchase price). Original shipping fees are not subject to refunds. Your returned item must include the RMA number, a copy of the original receipt of payment, your name, address and telephone number, and a written explanation of the reason for the return. Failure to include all required information with your return voids this money back guarantee.

    3. You must make reasonable efforts to protect the product from any damage during return transit. Re-packing the product in a manner that will ensure we receive the product in the original, new and unused condition. Use original packaging, including inner packing when possible. If a product is returned to us with damage caused by improper packaging, no refund will be given. The buyer is responsible for return shipping, including the shipping costs and risk of loss.

    4. Return the item to:
      HELL BENT STEEL, INC
      RETURNS-RMA(YOUR RMA # HERE)
      2534 SOUTH 2050 WEST
      WEST HAVEN, UT 84401

    5. A refund, less restocking fee, will be issued in the same manner in which payment was received. Once a returned item is received, refunds may take up to 5 business days to process. Once the refund is issued by Hell Bent Steel, processing times will depend on your financial institution.

     

     

    Please make sure you order the right kit for your vehicle; call or email if you are unsure. If you order the wrong kit or provide us with an undeliverable address, the restocking fee will apply to the returned kit.


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    Hell Bent Steel Shipping Policy

    Hell Bent Steel wants to get your order to you as quickly as possible for an affordable price. All orders are processed and shipped within one business day of confirmed payment. We use several carriers including UPS, United States Postal Service and FedEx. Please include complete shipping information through the checkout process.

     

    Unless otherwise specified, all HBS leveling kits are shipped through the United States Postal Service Priority Mail. Shipping and handling is FREE everywhere within the US. Transit time within the US is 2-3 business days as estimated by the USPS. All leveling kits will ship within one business day of confirmed payment. Same-day shipment cut off times is at 3:30 pm. Any orders placed after 3:30 pm will be shipped next business day, please use this information when choosing expedited shipping. In order to avoid delays in shipping, please provide a PO box or valid street address. Please confirm that the United States Postal Service will deliver to the provided shipping address. If the kit is returned to Hell Bent Steel due to an insufficient or invalid shipping address, the buyer will be charged $15 for shipping the item a second time.

     

    We do ship to Canada. Shipping rates vary per items (please include phone number with the order). Transit time to Canada is 7-14 business days. All leveling kits will ship within one day of confirmed payment. Shipping to other international locations including South America, Europe, Asia, and Africa is available. Please email or call to make arrangements. Other shipping arrangements can be made if necessary. USPS will email you to confirm your product has shipped. If you have any problems or questions please call 877.731.7911 or email orders@hellbentsteel.com.

     

    Other products offered through Hell Bent Steel will be shipped by the most efficient method available. Smaller items may be shipped either UPS or USPS. Larger items will be shipped through UPS Ground. Expedited shipping options are available for and additional fee.


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    Hell Bent Steel Limited Lifetime Warranty

    Hell Bent Steel warrants all its products to be free from defects in material and workmanship. Any defects that were not and could not have been discovered upon reasonable inspection within thirty (30) days after delivery of the product are subject to the terms and conditions stated herein. This warranty applies to all products manufactured by Hell Bent Steel for as long as the product is in use on the vehicle for which it was designed and originally installed, regardless of owner, if purchased, installed and maintained on a non-commercial vehicle in accordance with the terms and conditions stated herein. If its products are installed and maintained on a commercial vehicle in accordance with the terms and conditions stated herein, the same warranty shall apply, but only for a period of twenty-four (24) months from the date of purchase or 24,000 miles (whichever occurs first). The warranty provided herein does not apply to the cosmetic finish of any product. Hell Bent Steel reserves the right to examine all products returned under a warranty claim to determine whether there is in fact a defect in material or workmanship. At Hell Bent Steel’s option, we will either replace a defective product or refund your money in the manner it was received, which shall be the sole and exclusive remedy for any claim of defect regarding any of our products. Hell Bent Steel reserves the right to change the design of any of its products without assuming an obligation to modify any product already manufactured.

     

    Warranty Claim Procedures.

    In the event that you need to submit a warranty claim for a Hell Bent Steel product, you must complete all of the following steps:

     

     

    1. You must notify us of the potential defect by calling 877.731.7911 promptly after discovery, and in no event later than thirty (30) days thereafter. Do not remove the potentially defective product prior to speaking with us directly.

    2. During your call, you must give us a brief description of the potential defect and the date on which it was discovered. Hell Bent Steel may request pictures of the failure to be emailed prior to issuing an RMA. At that time we will provide you with a Return Merchandise Authorization (RMA) number. We will also be happy to answer any questions you may have.

    3. You are responsible for removing the potentially defective product from your vehicle after speaking with us. You must make reasonable efforts to protect the product from any damage during your removal and return of the product, including by re-packing the product in a manner that will ensure we receive the product in the same condition existing prior to removal.

    4. You must return the potentially defective product to us promptly after obtaining the RMA number, and in no event later than thirty (30) days thereafter. Your return must include the RMA number, a copy of the original receipt, your name, address and telephone number, and a written explanation of the potential defect and the date on which it was discovered. You are responsible for return shipping, including the shipping costs and risk of loss. If we choose to replace the returned product, you are responsible for re-installation.

     

     

    HELL BENT STEEL HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING ITS PRODUCTS, THEIR FITNESS FOR ANY PARTICULAR PURPOSE, THEIR QUALITY, OR THEIR MERCHANTABILITY. HELL BENT STEEL SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, FOR THE LOSS OF USE OR TIME, INCONVENIENCE, OR THE COST OF PROCURING SUBSTITUTE PRODUCTS FROM ANY THIRD PARTIES. IN ANY EVENT, HELL BENT STEEL’S MAXIMUM LIABILITY FOR ANY CLAIM SHALL BE LIMITED TO THE PURCHASE PRICE PAID OR REPLACEMENT OF THE PRODUCT, AT HELL BENT STEEL’S SOLE DISCRETION.

     

     

     

     

    Hell Bent Steel Privacy Policy

    Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

     

    INFORMATION GATHERED BY HELLBENTSTEEL.COM


    This is hellbentsteel.com’s (“hellbentsteel.com”) online privacy policy (“Policy”). This policy applies only to activities Hellbentsteel.com engages in on its website.

    Hellbentsteel.com collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the Hellbentsteel.com website can include information such as the type of browser you are using and the length of the visit to the website.

    You may also be asked to provide personally identifiable information on the hellbentsteel.com website, which may include your name, address, telephone number, credit card number, and e-mail address. This information can be gathered when feedback or e-mails are sent to hellbentsteel.com, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information. If personally identifiable information is provided in connection with an order, that information will be sent to hellbentsteel.com in order to fulfill your order.

     

    USE AND DISCLOSURE OF INFORMATION.


    Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your personally identifiable information to third parties for order tracking purposes, to charge your credit card (or process your check or money order, as appropriate), fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your credit card number to confirm payment; and release your mailing address information to the delivery service to deliver products that you ordered. Moreover, Hellbentsteel.com uses PayPal to process and accept orders and payments. Please review PayPal’s policy if you have questions or concerns regarding PayPal’s privacy policy.


    Hellbentsteel.com may use non-personal "aggregated data" to enhance the operation of our website, or analyze interest in the areas of our website. Moreover, we may in some circumstances disclose personally identifiable information to third parties to enhance your experience on our website. Additionally, if you provide Hellbentsteel.com with content for publishing or feedback, we may publish your user name or other identifying data with your permission.

    Hellbentsteel.com may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. Hellbentsteel.com may also provide such personally identifiable information in response to a law enforcement agency's request or as otherwise required by law. Your personally identifiable information may be provided to a party if hellbentsteel.com files for bankruptcy, or there is a transfer of the assets or ownership of hellbentsteel.com in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.

     

    OTHER WEBSITES.


    Hellbentsteel.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party's privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.


    SECURITY.


    Information that is obtained at our site is encrypted to ensure your security. Our Yahoo Store uses industry-standard, SSL (Secure Sockets Layer) technology to ensure that your information is encrypted. We do not and will not further access any credit card information you provide. Your credit card information will not be shared with any company outside of Hell Bent Steel and will be used for the sole purpose of processing your order. Hellbentsteel.com takes appropriate steps to ensure data privacy and security through various hardware and software methodologies. However, Hellbentsteel.com cannot guarantee the security of any information that is disclosed online.

     

    CHILDREN.


    Hellbentsteel.com does not knowingly collect personal information from children under the age of 13. Children are not permitted to use the hellbentsteel.com website or services, and Hellbentsteel.com requests that children under the age of 13 not submit any personal information to the website. Since information regarding children under the age of 13 is not collected, Hellbentsteel.com does not knowingly distribute personal information regarding children under the age of 13.

     

    MODIFICATIONS OF THE PRIVACY POLICY.


    Hellbentsteel.com reserves the rights to modify its privacy policy at any time and will notify you by posting an amendment to the privacy policy on the website. Such modifications will become effective on the day they are posted. Hellbentsteel.com encourages you to frequently review the privacy policy for any modifications.

     

    CORRECTIONS AND UPDATES.


    If you wish to modify or update any information hellbentsteel.com has received, please contact sales@hellbentsteel.com.

    If you would like to place an order on our website but object to our policy or are otherwise uncomfortable doing so, please feel free to place your order via phone at 877.731.7911 (Toll Free)


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